About

18 Years Solving the Freight Problems No One Else Would Touch.

Complex Cargo Intel is an independent consulting and intelligence platform built for the moments standard freight forwarders walk away from.

The Founder
Raja Torain, Founder of Complex Cargo Intel
Raja Torain
Founder, Complex Cargo Intel
VP Operations & Sales · 18 Years in International Freight

"I've spent 18 years inside international freight forwarding solving problems that most logistics professionals never see — and that most freight forwarders won't touch.

Breakbulk cargo to remote ports. Charter aircraft sourced in under four hours. Hand carry operations executed overnight for time-critical medical and defense shipments. Customs holds cleared before cargo reached seizure status. Six and seven figures in duty drawback recovered for importers who didn't know they qualified.

I built Complex Cargo Intel because the intelligence gap in this industry costs importers and exporters millions every year — not because freight is hard, but because nobody told them what to ask, what to watch, or what to demand from their logistics partners.

That's what I'm here to fix."

The Story

From the back office to the war room.

Eighteen years of international freight is not a résumé line. It is hundreds of late-night phone calls, customs counters in three time zones, charter aircraft scrambled before sunrise, and breakbulk barges threading remote ports that don't appear in any rate sheet.

We've cleared CBP holds on time-critical pharmaceutical shipments. We've recovered six figures of overpaid duties from importers who'd never heard the word "drawback." We've executed hand carry operations across three continents inside 48 hours. We've quietly fixed Incoterm structures that were quietly costing companies 12% on every PO.

That body of work — every crisis, every recovered dollar, every saved shipment — is now Complex Cargo Intel.

Expertise

Where We Operate.

Breakbulk & Project Cargo

Oversized, out-of-gauge, heavy lift, RoRo. Routing, port selection, lift gear, marine insurance.

Charter & Expedited Air

Full charter aircraft, partial charter, next-flight-out — sourced and structured in hours.

Hand Carry / OBC

Vetted couriers escorting high-value, time-critical, or chain-of-custody cargo door to door.

Duty Drawback

Manufacturing, unused merchandise, rejected merchandise. Eligibility analysis through filing.

Customs Crisis

CBP holds, exams, document errors, FDA / USDA / FCC referrals, valuation and classification disputes.

Trade Compliance

Incoterms strategy, HTS classification, landed cost, ACE Portal, bond structuring, import program audits.

Why Complex Cargo Intel Exists.

Most logistics problems aren't freight problems. They're intelligence problems. The wrong Incoterm. The missed drawback claim. The documentation error caught too late. The shipment that should have been a charter, not commercial air.

We built Complex Cargo Intel to close that gap — to give importers, exporters, and logistics teams the intelligence they need before something goes wrong, and the expertise to fix it when it already has.

Independent Global No Conflicts

Bring us the freight problem no one else will solve.